Order your JR KANSAI PASS

• The MCO (Miscellaneous Charges Order) can be exchanged over a 3-month period.
• Japanese passport holders can NOT use this pass.
  
• To exchange the voucher (Miscellaneous Charges Order) for the Pass you will need your passport. 
• The activation date of the pass, once the pass has been obtained, can no longer be changed. 
• JR Exchange Offices: 

Kyoto Station, JR WEST (central exit), Ticket Office, daily from 5:30am to 11pm
Shin-Osaka Station JR WEST (East exit), Ticket Office, daily from 5:30am to 11:30pm
Osaka Station, JR WEST Ticket Office (East exit), daily from 5:30am to 11pm
Kansai Airport Station, Ticket Office, daily from 5:30am to 11pm
Sannomiya Station, central exit, Ticket Office, daily from 5:30am to 11pm
Nara Station, Ticket Office, daily from 9am to 8pm
Wakayama Station, Ticket Office, daily from 4.50am to midnight
Okayama Station Ticket Office, daily from 5am to 11:30pm
Toyooka Station Ticket Office, daily from 5:20am to 10pm
Kinosaki-onsen Station Ticket Office, daily from 5:45am to 09:20pm
Fukuchiyama Station Ticket Office, daily from 4:30am to 11pm
Nishi-Maizuru Station Ticket Office, daily from 5:40am to 9pm
Higashi-Maizuru Station Ticket Office, daily from 5:30am to 9pm

• The lines included in the pass:  

Kansai airport express Haruka (non reserved seats)
JR Nara line
JR Kyoto line
JR Gakkentoshi line
JR Yamatoji line
JR Tozai line
JR Osaka Higashi line
JR Osaka Loop Line
JR Yumesaki line
JR Hanwa line
JR Kobe line
JR Uno line
JR Ako line
JR Bantan line
JR Kakogawa line
JR Fukuchiyama line
JR Sagano Line
JR Maizuru line
JR Obama line
JR Kosei line
JR Hokuriku line
JR Biwako line
JR Manyo-Mahoroba (Sakurai) line
JR Wakayama line
JR Kisei (Kinokuni) line
JR Sanyo Shinkansen (Shin-Osaka to Okayama)

• The Pass is valid on Local, Rapid and Special Rapid trains on conventional JR West lines. 
• The Pass is valid in non- only) reserved seats on the following Express Trains: Haruka, Kinosaki, Konotori, Hamakaze, Thunderbird, Kuroshio. 
• The Pass is valid on the Sanyo Shinkansen between Shin-Osaka and Okayama in non-reserved seats only. 
• The Pass is NOT valid on the Tokaido or Kyushu Shinkansen.
  

• You cannot make seat reservations until you have exchanged the Pass.
  
• An additional fee is required when reserving seats on Express trains and Shinkansen Bullet Trains.
  
• Non-reserved Ordinary class cars can be accessed freely. In order to travel in first class (Green cars) you will have to pay additional fees. 
  
• To access the platforms, show your pass to the JR West staff located at the platform gates.
  
• To reserve a seat, ask the JR West staff at the ticket office.
  
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
  
• The voucher can be refunded if it has never been exchanged in Japan.
  
• A cancellation fee of 15% of the value of the voucher will be retained.
  
• No refund is possible for a voucher received by us more than one year from the date of issue.
  
• No refund is possible for a lost or stolen voucher.