FedEx should contact you
by phone to arrange new details for your delivery. In cases where FedEx are unable to contact you, they will contact us instead. We will then send you an
email informing you of the issue with your delivery asking you to contact them.
You can also contact FedEx directly (providing your tracking number) by visiting the page
https://www.fedex.com/insight/info/contactus.jspPlease note that someone else can receive the JR Pass on your behalf. Please leave a
signed note on your door or letterbox advising FedEx to deliver your pass to a neighbour or authorising them to deliver the pass without a signature.