You have not received your order?

FedEx should contact you by phone to arrange new details for your delivery. In cases where FedEx are unable to contact you, they will contact us instead. We will then send you an email informing you of the issue with your delivery asking you to contact them.

You can also contact FedEx directly (providing your tracking number) by visiting the page https://www.fedex.com/insight/info/contactus.jsp

Please note that someone else can receive the JR Pass on your behalf. Please leave a signed note on your door or letterbox advising FedEx to deliver your pass to a neighbour or authorising them to deliver the pass without a signature.

If you will be returning to the delivery address, please leave a signed note on your door or letterbox for the attention of FedEx (advising them to deliver your pass to a neighbour or authorising them to deliver the pass without a signature.). If you will not be returning to the address then please let the reception of your hotel know and advise them not to accept the pass on your behalf, at this stage it is also a good idea to contact us.

We recommend that you provide an address where you will be staying for a minimum of 2 or 3 days in case of any delays to your FedEx delivery.

Attention, in the case where your pass is unable to be delivered or if you simply refuse delivery, your package will be returned to us. The cost of returning the package to us will be at your expense and deducted from any refund due to you.