Our customers reviews

Sam N. - May 23 2019 - 5/5

Very efficient. Package at the hotel as promised. Everything worked. Great having internet everywhere in Tokyo all the time. Return could not be easier.

Davide N. - May 23 2019 - 4/5

Very usefull, maybe more clear instruction on how to book train and difference within *** *** (a map perhaps to be sent with the metro system in Tokyo, Kyoto, Osaka?)

Sergey S. - May 23 2019 - 4/5

In general it's absolutely ok, but I have some comments. 1. It's not convenient to show every time JR pass to the station staff. 2. It would be more convenient if I could choose periods of use by day and not by week. 3. It's not convenient when I have no ability to go to Nikko by direct train.

Lauren N. - May 23 2019 - 5/5

I have already recommended *** to others. Super helpful and made getting around so effortless.

Agnes K. - May 23 2019 - 5/5

We had a great time in Japan! The JR pass was a valuable asset to our trip and made traveling around Japan very easy. Thank you!

Daniel M. - May 23 2019 - 5/5

Very good, everything worked as intended

Arthur F. - May 23 2019 - 5/5

Excellent experience. Everything wotked perfectly.

Michael M. - May 23 2019 - 5/5

The rail pass arrived quickly, with clear instructions on how and where to redeem it. Using the rail around Tokyo was helpful, but it was instrumental in our trip to Kyoto and allowed us to make an unexpected day trip to Nagoya. It really couldn't have been better.

Nasim V. - May 23 2019 - 5/5

It is a very convenient way to travel the country.

Barbara S. - May 23 2019 - 5/5

GOOD! My first time in Japan. \nAnd the best part was seeing Mt. *** from the train on the way to Hakone.

Abu T. - May 23 2019 - 5/5

Terrific option for travelling around Japan comfortably and affordably.

Kairi H. - May 23 2019 - 5/5

So easy to use and very efficient!

Julie M. - May 23 2019 - 5/5

Easy to use and excellent service. Timely delivery and would highly recommend!

Natale P. - May 23 2019 - 5/5

Great service! Tickets arrived as expected and very quick. I wish the instructions on how to actually use the JR Pass within Japan would be clear. But other than that, everything was great.

JOHANNA M. - May 23 2019 - 5/5


Chelsea T. - May 23 2019 - 5/5

Easy to purchase with fast shipping. Office in airports are convenient and easy to find.

Melissa D. - May 22 2019 - 5/5

Transaction was smooth, instructions for redemption were clear.

Miguel B. - May 22 2019 - 5/5

Perfecto para viajar por Japón

TREVOR S. - May 22 2019 - 5/5

The process to buy the Japan Rail Pass was straightforward, easy and best of all the voucher was sent directly to me. Using the Japan Rail Pass in Japan was also very easy. Highly recommended!

Marcela H. - May 22 2019 - 5/5

Very convenient and useful.

Gabriel R. - May 22 2019 - 4/5

This pass is great. My issue is it’s compatibility with google maps, other map apps and the recommended NAVITIME app. I constantly needed to switch back and forth to google maps in order to get both walking directions, transfer routes and train routes that worked with the JR pass.

Stanley U. - May 22 2019 - 5/5

we really enjoyed using the JR lines thru out Japan. the stations are always clean and so many eating places. the rail cars are also very clean and comfortable. thank you

Atif C. - May 22 2019 - 5/5

Was very satisfied and was able to take full advantage of the pass. I also appreciate getting all the information I needed ahead of time.

Nam N. - May 22 2019 - 5/5


YUEGANG C. - May 22 2019 - 5/5

Fast, cleaning, on time.

yoav A. - May 22 2019 - 5/5


Shane U. - May 22 2019 - 5/5

Loved how simple it was to board trains and book tickets. All the staff I encountered were familiar with the protocol and able to answer questions. Ticket officers, agents and conductors; it felt like everyone was informed.

Roy D. - May 22 2019 - 5/5

The pass was great value for money and so easy to use. JR Rail's rail system is absolutely brilliant, reliable and with the app very easy to understand and plan journeys. Could not have expected more from the pass

Pietro F. - May 22 2019 - 5/5

Everything was well organised and explained

tibor V. - May 22 2019 - 5/5

everything was excelent, even from the start of cooperation some small missedunderstanding. More over from my side full satisfaction.

Zackery M. - May 22 2019 - 5/5

The rail pass saved me money from not having to buy a ticket to go to the destination and back to where I was based (Osaka). I went out as far as Fukuoka and the pass is a faster form of getting to places like *** Island

Edil T. - May 22 2019 - 5/5

I used the 21 day pass and probably saved around $1,500. It's a no brainer if you are planning to travel to multiple cities around Japan.\n\nI also ordered the 30 day Sim card and they sent me the 16 by mistake, but they reimbursed me all the money for the card. That's what you call customer service.

STEVEN C. - May 22 2019 - 5/5

Quick service!

Jean-Guy S. - May 22 2019 - 5/5

Everything was perfect. Keep it this way.

Tomi P. - May 22 2019 - 5/5

Ordering rail passes and other accessories was easy and simple. The order was handled immediately and packet arrived home the very next day. Will recommend buying here for the next trip in Japan!

Cristy J. - May 22 2019 - 5/5

It was easy to use and there are many options for travel (ferries, airport lines)

CARLOS J. - May 21 2019 - 5/5

It was extremely useful and easy to use.

Skye S. - May 21 2019 - 5/5

i am so glad i bought the JR pass! i was able to board certain JR trains without having the exact fare in cash, which was nice. also, being able to have reserved seating on the shinkansen trains made my travel more stress free.

Alyda W. - May 21 2019 - 5/5

i am always pleased with this site! very simple and straightforward to use. my third time and will not be my last!

Michelle Z. - May 21 2019 - 5/5

Great way to save money especially traveling on Shinkansen.

Lauren S. - May 21 2019 - 5/5

Very easy to use. Was good value and we were provided help when we had questions. I would use again.

Kristian V. - May 21 2019 - 5/5

This is my first experience with the JR pass. This time I was traveling all over Japan, so the JR pass came in quite in handy. Not only did I save money, but I was able to see more then I would have gotten to without one.\n\nIt was also easy to use. Next time I return to Japan, I will get another one.

Maria E. - May 21 2019 - 5/5

Price is optimal (does not include extra useless services like on other website)\nMail arrived on time.\nVoucher exchange procedure went smoothly.

Elwin D. - May 21 2019 - 5/5

Reliable, fast service, you do exactly what you promise!

Alicja K. - May 21 2019 - 5/5

Everything went quickly and really good

MEHMET CAN H. - May 21 2019 - 5/5

Overall it was a very pleasent experience from the purchase to the travel

Christian C. - May 21 2019 - 5/5

Very convenient when traveling around Japan:-)

Jessie Joy S. - May 21 2019 - 5/5

It's convenient for tourists and worth it for its price

Nikolai K. - May 21 2019 - 5/5

everything went smoothly.

Jari R. - May 21 2019 - 5/5

Purchased a 7-day rail pass. Service was easy to use, quick, reliable and good value for money. Have reccommended to several of my frends.

4,8 / 5
40473 Reviews eKomi

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