Our customers reviews

Miri R. - Mar 19 2019 - 5/5

Fast Delivery on time, good communication

Emma T. - Mar 19 2019 - 4/5

*** Japan Experience was recommended to me by someone who had used it to purchase a Japan Railcard voucher. I made the same purchase. The voucher received quickly and the experience was stress-free. I travel to Japan on Sunday 24 March so have not yet had a chance to evaluat

Maria Johanna Renate K. - Mar 19 2019 - 5/5

service and sending had been fast and correct.

William H. - Mar 19 2019 - 5/5

Good service, but suggest sign is needed on outer door (difficult to find). Very convenient location.

Alice C. - Mar 19 2019 - 5/5

Once I found where to purchase the JR passes on the website, order and delivery were fast and efficient.

Joshua D. - Mar 19 2019 - 5/5

Fast and efficient! Received what I needed in just a few days.

Robert L. - Mar 19 2019 - 5/5

Very fast shipment.

Brett H. - Mar 19 2019 - 5/5

Japan is a GREAT deal if you’re planning on traveling throughout the country. It pays for itself if you plan on using shinkansesn. I’ve used JR pass my past two visits to Japan. One of my favorite parts is that the JR Ticket offices can reserve shinkansen seats for you.

cecilia L. - Mar 19 2019 - 5/5

The best purchase train ticket for traveling around Japan.

Allen S. - Mar 19 2019 - 5/5

Sim card worked easily with no problems

Alexandra S. - Mar 19 2019 - 5/5

Best way to travel and experience whole Japan from South to North, East to West. As always (it was my 8th time using JP rail pass) was great: clean, safe, on time. Just amaizing experience. Thank you

Simone F. - Mar 19 2019 - 5/5

Would be great to have an app that would allow to easily calculate the best options available using the rail pass.

Cyril R. - Mar 19 2019 - 5/5

Very convenient and a great way for foreigners to explore japan.

yuichi T. - Mar 19 2019 - 4/5

Easy to use. I appreciate if you can get on first Shinkansen.

Matti M. - Mar 19 2019 - 5/5

Great value for money. The best thing was the easiness that the Japan Rail Pass gave during the trip.

Artem S. - Mar 19 2019 - 5/5

Totally satisfied

Robert G. - Mar 19 2019 - 5/5

i booked a green pass and was very easy to use and the staff at every stop were very helpful.

Vesa V. - Mar 19 2019 - 5/5

This was not my first experience with the Rail Pass, so I am quite used to using it.and met very little difficulties. Once I boarded a Nozomi, but that was just my mistake, I got off and waited five minutes for a Hikari at Nagoya. I will use a Pass again when visiting Japan, and recommend it to all.

Eleuterio G. - Mar 19 2019 - 5/5

I thought the service was really easy to use. The information was precise. Finally, I would highly recommend their services to anyone interested in visiting Japan.

Amy H. - Mar 19 2019 - 4/5

My experience with the Japan Rail Pass was wonderful. The pass was extremely easy to use during our trip; from exchanging the voucher at the JR office at Narita, to making shinkansen reservations, to actually using it to get to/from Kyoto the process was seemless and easy.

Alison G. - Mar 19 2019 - 5/5

The Japan Rail Pass was easy to purchase, and incredibly useful during my travels in Japan.

Dai T. - Mar 19 2019 - 5/5

Easy to prepare. Very imfortmative with the trains we can and cannot take. The people who arranged the Shinkansen tickets were very nice

Colin H. - Mar 19 2019 - 5/5

The rail pass saved us hundreds of dollars and I would highly recommend it.

Robert W. - Mar 19 2019 - 5/5

Japan shows the rest of the world what can be achieved by making investment in rail infrastructure a priority. What better way to experience it than through a JR Rail Pass!

Chee Beng S. - Mar 19 2019 - 5/5


Greg R. - Mar 19 2019 - 5/5

We loved using the rail pass, and having so many trains included in the price. \nI would suggest making a smaller booklet, as the one we used was quite large and cumbersome. At least a passport size booklet would be more convenient to store in a bag.

John N. - Mar 19 2019 - 5/5

Fast trains that run on time; lots of leg room; food everywhere in the stations; helpful staff. Not sure what else I could ask for.

Saad C. - Mar 19 2019 - 5/5

It was convenient and easy to manage. The staff and train personnel were excellent. Will definitely buy again if visiting Japan

Henni C. - Mar 19 2019 - 5/5


Shannon K. - Mar 19 2019 - 5/5

The pass was useful and worth the price, although I do wish it was smaller. It would have been nice to be able to put it in my wallet or in my metro card case.

HABSLIZA S. - Mar 19 2019 - 5/5

Everything went smoothly.

Kumiko F. - Mar 19 2019 - 5/5


Hui Min N. - Mar 19 2019 - 5/5

Very good. Was the first time I got the tickets from US and the process was very easy. I had made a mistake in terms of delivery of the ticket but the customer service team was super responsive and was able to help me fix quickly so I could receive my ticket before a very tight departure timeline

John O. - Mar 19 2019 - 5/5

Excellent value.

TATIANA K. - Mar 19 2019 - 5/5


Jenny Y. - Mar 16 2019 - 5/5

I used the Japan Rail Pass to travel between Tokyo and Kyoto. Everything went quite smoothly. I am glad to have gotten it.

Kerrie M. - Mar 16 2019 - 5/5

Our JR Rail Pass was very easy to order, pay for and pick up. The staff in the Narita JR Store were very pleasant and offered some great tips for our travel to a variety of ski fields all through Honshu. Our plans enable us to make great savings during our trip.

Agustín P. - Mar 16 2019 - 5/5

It was really useful and really easy to use. It makes travelling around Japan a very pleasant experience

Wanda W. - Mar 15 2019 - 5/5

Great website and service

Elisabeth S. - Mar 15 2019 - 5/5

Everything was well organized, friendly service, helpfull and we would do it anytime again!

TATIANA A. - Mar 15 2019 - 5/5

We are very satisfied with the service, we recommend it to everyone!

Bjørn S. - Mar 15 2019 - 4/5

reliable and user-friendly, great way to travel in Japan!

ELSIE F. - Mar 15 2019 - 5/5

Always great customer service at all the train stations/counters. Easy to use rail pass. Easy to learn instructions.

Tom J. - Mar 15 2019 - 5/5

Once we had the pass, everything was easy!

Matthew B. - Mar 15 2019 - 5/5

All good

Belinda J. - Mar 15 2019 - 5/5

Buying a Japanese Rail Pass was the best thing my husband and I could have done for our long and short distance travelling through Japan, providing us with a fantastic trip in this beautiful country. I highly recommend it as it also saved us a lot of money on traveling expenses.

AISLING R. - Mar 15 2019 - 5/5

Professional and easy service to use. The passes arrived in the post in a timely fashion. Thank you!

Thaddeus L. - Mar 15 2019 - 5/5

Amazing customer service and the process was streamlined and user friendly. Keep up the good work!

Randall T. - Mar 15 2019 - 5/5

Inexpensive, fast, & convenient way to travel throughout Japan.

David K. - Mar 14 2019 - 5/5

Easy to use and a must for travelers to Japan!

4,8 / 5
39266 Reviews eKomi

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