Very friendly and courteous service. Good Knowledge.
I found the process easy to navigate both in the States and upon arrival in Japan. The JR Pass certainly was worth the price and saved me money while traveling.
Best price for the product but not easy to navigate to the desired railpass page. Electronic ticket great
Smooth process overall. A great value and good instructions came with the pass.\nIt was hard to find the japan rail pass office in Narita airport though.
The rail pass allowed me to explore Japan with ease. thank you for providing this service...I will use it on my next trip to Japan
Instructions were clear and the pass was really easy to redeem and use!
This was a good experience. We had a pocket wifi that wasnt properly working, and I was able to contact the company immediately . they were able to walk me through troubleshooting the unit and offered to exchange it for a new if there were any issues.
I liked how easy it was to use in different cities all over Japan. It made traveling a lot easier.
Had a really good time thanks to your services.
convenient, precise management, courteous staff.
The process was smooth and the people working at Narita Airport were very helpful and efficient. Thank you!
very systematic and on time
The Japan Rail Pass is fantastic, I just wish it was good for all subway lines in Tokyo.
The jr pass allowed for easy access to the rail network be it Shinkansen or local rail
The best way to travel around Japan. We were 5 adults and a baby (no need of JRP) and it was wonderful and easy to use.
Everything was great!
The Japan Rail Pass was very easy to use. We had to wait a bit of time in line to activate it after arriving in Japan, but the staff were very friendly and helpful. I would definitely recommend getting the rail pass if you plan on traveling around to multiple cities in Japan.
Passes arrived with instructions promptly. Easy to use and guide included. The forums were also very helpful for deciding routes.
I found the experience to be excellent. Good value and excellent customer service.
Easy ordering through the website, plus quick and free delivery of the items ordered.
They shipped our pass confirmation forms within a few days after we ordered them (I think we received them two days after ordering). The entire process for picking up and using the actual passes was very easy and straightforward, and everyone who helped us was friendly and informative.
Portable wifi was convenient and worked well. Appreciated hotel delivery and easy drop in mail box.
I had the best vacation of my life in Japan. My wife speaks *** which made things easier.\n\nIf I could give one advice it would be to make the JR Pass in a smaller version, that fits in the wallet more easily. Often we had to carry our bag or purse around because the pass is a big paper.
Great communication, they answered quickly and clearly when I had an inquiry, initial package was sent swiftly and had great materials to use for research. Everything in Japan went smoothly and well.\nGreat experience, thank you!
Perfect! Very fast delivery and very helpful on our trip in Japan!
We were so satisfied with our three week *** pass. We used to travel from Tokyo to Sapporo and back t9 Tokyo with two stays on the way back in Hakodate and Sendai. We travelled by *** from and to Narita airport in Tokyo and to Hiroshima and back with several stops to and from. A mus5 have travel aid.
***very good and convenient!
Everything was perfect. It worked very well. Together with *** helpfulness it was beyond my expectations. Thanks
Quick, easy and efficient!
Easy and convenient process.
The pass and *** arrived on time and as expected. Instructions included were simple and thorough.
Glad we bought the JR Pass. We had so much fun with our trip and made our adventure easy.
Convenient online English purchase
This is my 2nd time getting a JR pass, and I will get one every time I go to Japan. Some friends planning trips to go to Japan asked me for tips, and I told them to get a JR pass. It makes travelling around SO easy. Easy to use, clean punctual trains, and lovely helpful professional staff. Love it!
Easy to order and activate!
Very organized and easy to use.
Improvements could be made on regional passes and clarifying what cities and prefectures are covered by each regional pass.
Had zero problems. Everything worked as expected
It was fast and nice.
I loved the hospitailty of the people working there, it is very easy to use the pass.\nThe only problem that we had was figuring out (without success) which buses can be used with it, and because of that we had to pay several times. Maybe expand the pass to busses and metros as well. Thanks :)
my mini wifi was waiting for me upon my arrival. Worked well during my stay and returning it was very easy
***\nOur experience ordering and using the Japan Rail Pass during our week long stay in Japan was the best you can hope for.\nIt was easy to get the pass at airport, easy to book our seats on the Green Cars, and the reliability and accuracy of the online time tables was perfection.
AMAZING service. Thank you so much for providing this service for visitors of your country. 5/5 stars. A must for anyone looking to explore Japan. Thanks again!
It was difficult to find the Shinkansen schedule online.
Purchasing/validation process is confusing; needs to be electronic, so loss of physical pass isn't a problem. Backup option must be created. 10 day option would be great! Allow online reservations; explain non-res cars lack luggage storage. Otherwise, good value and simple to use.
4,8 / 5
42305 Reviews eKomi