Arrived very quickly and us very useful in travelling around Japan
I had questions and your customer service was responsive and kind.
I'm totally satisfied after using my Japan Rail Pass in my two previous trips to Japan ^^
I liked the convenience of having a JR pass, however, I would suggest changing the method to an electronic card or app, rather than having a paper booklet that isnt very convenient to carry.
Ordering was easy and the delivery for the passes was quick. Despite the cost initially, we saved a lot of money since we used our JR passes for a lot of our train rides. We used the Suica in conjunction with our JR passes and we were able to navigate through Tokyo, Osaka, and Kyoto easily.
Very quick delivery and we had a great experience using the rail pass during our time Japan, a definite must if you are visiting Japan.
The experience buying the rail pass on your website was easy and efficient. The rail pass itself made traveling in Japan a breeze. I will never travel to Japan again without my rail pass. Thank you!!
fantastic thank you
Easy to use and saves money.
Super easy and convenient! No issues at all!
It was terrific, every moment was great in each station. We always got information and help in any place that we visited.
It is awesome because Shinkansen. But in our trip I needed to take 3 or 4 times transportation from other companies.
It was very easy to use, and I used it a lot when I had it. Thanks :)
Stellar service. I wish the rest of the world can one day be like the Japan rail system. Thank you.
I've ALWAYS used this website when I need to get a JR Pass or Pocket Wifi and it has always been reliable and consistent. I will look no further and continue to use this service in the future.
The only problem I had was not understanding where to exchange what we received in the mail for the real pass. Once we had the real pass, it was very easy to use, and very convenient.
My purse, which contained my rail pass, was stolen the second day in Japan. I was an hour away from my hotel at the time and had no way to return. I wish there was a way to look up rail passes or have them replaced.
Very helpful on my trip, thank you very much!
The seller agents were very helpful and knowledgable. The pass was super easy to use!
The pass was easy to use, I would highly recommend for everyone to purchase when travel to Japan.
It w as easy to obtain the pass and in Japan it was easy to change over to active pass with clear instructions. There were queues often to get the passes however.
Amazing value! Amazing convenience! A must have for visiting Japan!
It is very easy to use the JPR
No hassles with ticketing, although there was a delay at the beginning of trip when getting issued with actual pass at the office at Narita Airport. Creating account for free Wifi when traveling on JR East trains was highly problematic.
JR Pass is great. The seller replied promptly when I emailed about concerns. No problems experienced with seller or the pass. Temporary SIM card also worked great when used with a newer phone. Thank you!
Very good.....wonderful trains and very clean and efficient. many thanks
One of the most useful, convenient and economical things I have ever come across. My Step Son and I traveled up and down Japan for two weeks, taking the Shinkansen numerous times. The money we would have spent buying tickets each time far exceeded the cost of the Pass (three fold at least).
Very fast and easy to use
Due to Coronavirus pandemic, I postponed the trip to May and this could get postponed again depends on what the government orders at that time.\nI give you 5 stars or it wont let me close the page. The reason its 5 stars is because I have no right to give you any lower grade feedback. Thank you.
Love the flexibility of reserving in advance but would also like to make it easier to use if it were like the IC cards so we can tap and go.
It would be useful to get a confirmation that the returned device has been properly received.
The rail pass was simple and easy to use
This is our second trip to Japan using the rail pass. We travelled through the whole country with ease and using Google maps. This is an amazing service for people!
The pass was easy to use, although took a while to collect because of how many people were picking them up - but they shows how popular it is. Thwre was a good selection of services to use it on, and being able to use it on certain bullet trains was very nice
The Japan Rail Pass is very efficient in Japan and very organized. Every employee is willing to help\nI am very surprised compare to other countries
It is very easy to use and the JR personal are very helpful.
We have used this on two trips. Great service. Rail staff are extremely helpful especially as you don't know where to go at stations ehich5are bewildering to us.
The trains were clean and comfortable. There were plenty of charging points.\nStaff were helpful. \nThe countryside was beautiful. \nThe bento boxes good. \nI loved it.
All the guidance was in English on line so information was easy to understand. There were plenty of options of passes to choose from. The help at the JR service centre at Narita airport was excellent. People sorted our pass and tickets swiftly and they were very friendly. Thank you
Train was very clean and pass was emailed to me in Australia, then verified in Narita and pass issued. Tickets and platform information was accurate, we had no problem finding our seats.
We had an amazing time and were so grateful to have our Japan Rail Pass. With the instruction booklet the process was easy to follow and it was very easy for us to travel back and forth to our desired destinations.
was great\nvery easy to use\npeople extremely nice\nwould be great to get also a cover for the pass not to have it damaged in 2 weeks
The Japan Rail Pass was excellent especially Fort first timer that visited Japan. It made it very convenient and easy to get around Japan. Theres also Help in most.of the train station.. Excellent experiences.
This is the must have on long trips. I used JR lines and Shinkansen non-stop and was completely satisfied with the way how this works.
Very good experience. Site was clear, and the passes arrived on time. Instructions were clear on activation.\n\nThe only improvement would have been to be able to activate them prior to arriving in Japan. \n\nThe passes themselves are incredible, would we buy them again on our next trip to Japan.
Very easy to use, great for taking many trips out to different cities in Japan. I will get JR pass again for my next trip.
4,8 / 5
46883 Reviews eKomi